Moxie's Customer Support:

Technical and product services support is available by phone (916.652.1300), 8:00 A.M. to 5:00 P.M., Pacific Time, Monday through Friday.

During the initial phase of a major project, a technical product services representative will be available on-site for the first consecutive 24 hour period.

Twenty four hour telephone technical product services support can be arranged when necessary. If additional field support is requested, this support is available at a minimal charge.

 

Moxie International offers a variety of warranty options for our products. Whatever the scale and scope of your project, we can provide specific terms and coverages to meet your contractual obligations.

 

Moxie 1800 Super-Admix Warranty:

Moxie International Inc., will warranty Moxie 1800 Super-Admix for a period of 20 YEARS, to stop moisture and vapor migration, prevent alkali and efflorescence attack, prevent corrosion of reinforcing steel, and to perform as stated in current published documentation, brochures, and company literature, within the given variances, and supported by field, laboratory, and customer test results, data and testimonial letters, when used by licensed contractors, and MUST be used in STRICT accordance with current documented policies, procedures, standards and tests provided and recommended by ASTM, ACI, Uniform Building Code, Architectural Specifications, and Moxie International Inc.

Deviation from these established polices, procedures, standards and tests, including but not limited to proper air content, maximum water/cement ratio, water quality, chemical composition of portland cement, as well as soil conditions at time of placement, aggregate/sand moisture content, and products or admixes known to inhibit the effectiveness of Moxie 1800 Super-Admix will void the warranty.

Moxie International Inc. shall only be responsible to provide enough product to resolve said situation, not including labor, and will not be held responsible for liquid, incidental and/or consequential damages, structural cracks, or damage and conditions caused by neglect, abuse, acts of GOD, other materials and/or conditions resulting from inferior application or workmanship, whether intentional or not, or situations beyond our control. Moxie International Inc. reserves the FIRST RIGHT to determine the cause of the circumstances or condition by any current accepted test method or procedure available according to concrete institutions or concrete associations, ASTM, ACI, Uniform Building Code, Architectural Specifications, and Moxie International, Inc., only, and MUST be provided with any and all test data available when requested. NO OTHER TEST METHODS SHALL BE ACCEPTABLE.

 

Moxie offers consulting and testing services related to concrete and material technology, construction processes, moisture vapor migration, corrosion control, and tilt-up construction.